Terms and Conditions
Online payment, terms and conditions
All payments of The Relationship Therapy Centre Pty Ltd invoices and eCommerce shopping cart, using the online credit card facilities are subject to the following Terms and Conditions.
Accepted payment methods
The Relationship Therapy Centre Pty Ltd invoices accepts the following payment methods only:
Transaction Policy
All transactions are processed in Australian Dollars (AUD $).
Payment Process
If paying an invoice, you will receive a personalised email indicating the invoice amount and due date. To pay online, press the hyperlink in the email. This will open a secure payment page in your web browser.
The secure website page will insert the tax invoice amount and invoice number. You can then use your credit card or PayPal account to pay the invoice.
If you are purchasing books and DVDs online in our shopping cart, you will receive a summary of the payment details prior to completing the payment process.
Confirmation
Upon successful payment processing we will send you a tax invoice email confirmation of your payment.
Payments are debited to The Relationship Therapy Centre Pty Ltd.
If your payment is unsuccessful, The Relationship Therapy Centre Pty Ltd will not be advised why the payment has failed, therefore, you should contact your credit card provider for details.
If your payment fails, please use one of the other payment methods described on your invoice. Please arrange an alternative payment method promptly.
Security Policy
Online payments will be processed using Secure Socket Layer (SSL) technology and your credit card number will be protected with a high level of encryption when transmitted over the internet.
The Relationship Therapy Centre Pty Ltd will not have access to your credit card details.
Changes to these Terms & Conditions
The Relationship Therapy Centre Pty Ltd Terms & Conditions for online credit card payments are subject to change at any time. Each transaction shall be subject to the specific Terms & Conditions that were in place at the time of the transaction.
Shipping
For Australian orders, our standard postage is ‘Express Post’ satchels.
For New Zealand orders, we send by Australian Post ‘Air’.
For Online orders, the postage is calculated automatically according to your postcode when you are viewing our shopping cart.
Refund Policy
Requests for refunds are determined by the agreement in place between you and The Relationship Therapy Centre Pty Ltd for the services provided. Please read this Refund Policy carefully to ensure you are fully aware of your rights and our obligations to you.
Please note that specific refund conditions apply to different products and services as set out below.
Pursuant to the Australian Consumer Laws (ACL) refunds will only be given if the below criteria has been met:
The Relationship Therapy Centre Pty is unable to deliver a course for which a learner has paid fees; or
The learner has paid to The Relationship Therapy Centre Pty an amount greater than the course fee(s) as advertised at the time of enrolment; or
The learner is otherwise entitled to a refund pursuant to the ACL.
The Relationship Therapy Centre Pty is legally required to abide by conditions of approval to deliver courses online; these conditions are enforced by regulatory agencies and are subject to change. Regulatory requirements and changes are outside EOT’s control.
Notwithstanding a learner’s rights under the ACL, refunds cannot be given for any of the following alternative reasons not prescribed as grounds for a refund under the ACL:
Physical items
In respect of physical items, we will provide you with a refund or offer you an exchange where:
Please send back to us the defective goods within seven (7) days of receiving them, along with the following details:
We reserve the right to assess the condition and age of all returned goods prior to offering a refund or exchange. This may result in a refund or exchange being refused.
You will be entitled to a refund equal to the cost of the product only and you will incur the charges of the delivery and return of the product. If you are entitled to a refund, the refund will be made upon your return of the product.
We recommend that all returns be sent to us via Registered Mail or Courier. You will be solely responsible for any lost returns.
e-Courses
Due to the nature of downloadable software, we will only provide you with a refund where we are required to do so under law.
Enquiries
Please contact us for assistance with refund requests or if you have any questions regarding this Refund Policy.
Online payment, terms and conditions
All payments of The Relationship Therapy Centre Pty Ltd invoices and eCommerce shopping cart, using the online credit card facilities are subject to the following Terms and Conditions.
Accepted payment methods
The Relationship Therapy Centre Pty Ltd invoices accepts the following payment methods only:
Transaction Policy
All transactions are processed in Australian Dollars (AUD $).
Payment Process
If paying an invoice, you will receive a personalised email indicating the invoice amount and due date. To pay online, press the hyperlink in the email. This will open a secure payment page in your web browser.
The secure website page will insert the tax invoice amount and invoice number. You can then use your credit card or PayPal account to pay the invoice.
If you are purchasing books and DVDs online in our shopping cart, you will receive a summary of the payment details prior to completing the payment process.
Confirmation
Upon successful payment processing we will send you a tax invoice email confirmation of your payment.
Payments are debited to The Relationship Therapy Centre Pty Ltd.
If your payment is unsuccessful, The Relationship Therapy Centre Pty Ltd will not be advised why the payment has failed, therefore, you should contact your credit card provider for details.
If your payment fails, please use one of the other payment methods described on your invoice. Please arrange an alternative payment method promptly.
Security Policy
Online payments will be processed using Secure Socket Layer (SSL) technology and your credit card number will be protected with a high level of encryption when transmitted over the internet.
The Relationship Therapy Centre Pty Ltd will not have access to your credit card details.
Changes to these Terms & Conditions
The Relationship Therapy Centre Pty Ltd Terms & Conditions for online credit card payments are subject to change at any time. Each transaction shall be subject to the specific Terms & Conditions that were in place at the time of the transaction.
Shipping
For Australian orders, our standard postage is ‘Express Post’ satchels.
For New Zealand orders, we send by Australian Post ‘Air’.
For Online orders, the postage is calculated automatically according to your postcode when you are viewing our shopping cart.
Refund Policy
Requests for refunds are determined by the agreement in place between you and The Relationship Therapy Centre Pty Ltd for the services provided. Please read this Refund Policy carefully to ensure you are fully aware of your rights and our obligations to you.
Please note that specific refund conditions apply to different products and services as set out below.
Pursuant to the Australian Consumer Laws (ACL) refunds will only be given if the below criteria has been met:
The Relationship Therapy Centre Pty is unable to deliver a course for which a learner has paid fees; or
The learner has paid to The Relationship Therapy Centre Pty an amount greater than the course fee(s) as advertised at the time of enrolment; or
The learner is otherwise entitled to a refund pursuant to the ACL.
The Relationship Therapy Centre Pty is legally required to abide by conditions of approval to deliver courses online; these conditions are enforced by regulatory agencies and are subject to change. Regulatory requirements and changes are outside EOT’s control.
Notwithstanding a learner’s rights under the ACL, refunds cannot be given for any of the following alternative reasons not prescribed as grounds for a refund under the ACL:
- Failure to review and consider all information presented on the The Relationship Therapy Centre Pty website prior to enrolment
- Change of mind
- Incorrect choice
- Change of circumstances
- Financial hardship
- If you make a payment but want or have seen a different price elsewhere
- Unwillingness or inability to comply with the requirements of a relevant course
- Employer or organisation not accepting a government recognised course
- Academic or general misconduct
Physical items
In respect of physical items, we will provide you with a refund or offer you an exchange where:
- the product is faulty or not fit for the purpose for which goods of that kind are commonly bought; and the product does not match the sample or description advertised on this website.
Please send back to us the defective goods within seven (7) days of receiving them, along with the following details:
- Your name and address;
- Original order number; and
- The reason for the return of the goods.
We reserve the right to assess the condition and age of all returned goods prior to offering a refund or exchange. This may result in a refund or exchange being refused.
You will be entitled to a refund equal to the cost of the product only and you will incur the charges of the delivery and return of the product. If you are entitled to a refund, the refund will be made upon your return of the product.
We recommend that all returns be sent to us via Registered Mail or Courier. You will be solely responsible for any lost returns.
e-Courses
Due to the nature of downloadable software, we will only provide you with a refund where we are required to do so under law.
Enquiries
Please contact us for assistance with refund requests or if you have any questions regarding this Refund Policy.